Phonics and More  

Information about Hooked on Phonics

and other educational programs

Phonics and More
46 Skyline Drive
Eagleville, PA 19403

ph: 610-650-8710

Policy FAQ

This page is for our eBay and half.com customers.

If you arrived here from eBay, please visit awhile

and check out the information pages for Hooked on Phonics

 and other educational programs.

When you are done, just click the BACK arrow to return to eBay.

How can I buy something that I see on your site?

Currently, we are selling new and used educational programs, such as Hooked on Phonics, Hooked on Math and Master Reader on eBay under the EBAY ID "edandsophie", STORE NAME "Phonics and More". Also, we carry a complete line of REPLACEMENT PARTS for many programs. On both eBay and half.com, we stock 100s of books for children, youth and adults.

Until we complete our upgrading of this site with a shipping cart, you can buy items directly from us by emailing us with your request and we will send you a PayPal invoice that you can pay.

How do I pay?

We prefer PayPal!


PayPal will accept direct payment, credit card or eCheck.
We, also accept Money Orders.
How will I receive my Items?

DOMESTIC SHIPPING

Since we sell mostly "Hooked on Phonics" programs, replacement parts and children's reading books; we ship most of our products using USPS "Media Mail", which is cheap, but slow. Please be patient. We also offer USPS "Priority Mail" and "Express Mail" for buyers who may need quicker shipping. We are trying to use the new "flat rate" Priority Mail boxes, but not all of the items that we sell fit in them. All items are shipped with delivery confirmation included. Insuring your shipment is your option and risk.

APO/FPO and shipments to Hawaii, must be sent "Priority Mail" or "Express Mail" because overseas "Media Mail" shipments are by boat (4-6 weeks).

INTERNATIONAL SHIPPING

If you need it shipped to a foreign country, please request a quote for S&H charges by email before you purchase an item and include your shipping address with postal code and your telephone number (for the US customs form). We use USPS "International Priority" for all of our international shipping.

We promise to ship media mail items within 3 days.

USPS Priority shipping gets priority treatment.

Buyers are responsible for taxes, duties and customs fees.

We will combine multiple purchases to reduce S & H fees.

What if there is a problem?


We guarantee your satisfaction, no question. Contact us as soon as possible concerning any problems and we will attempt to solve the problem. Returned items must be in the same condition as when received and packed properly. Shipping and handling fees are not refundable. Please be aware that we have to pay fees to eBay and PayPal to finalize a transaction and will deduct a $10 restocking fee from the return credit to cover those fees.

Are they photos of the actual items for sale?

We try to describe our products with as much detail as possible. We do use stock photos for most products that represent the condition of the product and then in the text, we describe in detail the specific condition of that item.  

We try to follow the copyright and trademark laws of this country, both the letter and the intent of these laws.

No one is given permission to use any of our images or descriptions in their ad. The following quote is from eBay, " eBay members are not allowed to use another eBay user's pictures or descriptions in their listings or About Me pages without the owner's permission. Violations of this policy may result in a range of actions, including: Listing cancellation, Loss of eBay fees, Limits placed on account privileges, loss of PowerSeller status, Account suspension."


For further info on ebays policies go to:
http://pages.ebay.com/help/policies/vero-image-text-theft.html

What kind of condition are used prorgams?

We sell programs and replacement parts in a variety of conditions.

FACTORY SEALED: Program or replacement part is packed as it came from factory. Shipping carton may be opened, in order to photograph contents for display in ad, but program or part has never been used. 

MINT: Program or replacement part looks unused, some or all of the flash card packs may be opened and the workbooks have no writing inside them.

USED: Program or replacement part shows wear, flash card packs have been opened and books may have writing in them or worn covers.

 I bought the wrong program. Can I return it?

We are willing to work with people who may have bought the wrong item by mistake or may have buyer's remorse. For an auction, site, like eBay, we incur fees to list and sell an item and we will expect to be reimbursed for those fees. Any non-paying bidder who ignores our emails and refuses to carry through with their obligations will reported to eBay as a "non-paying" bidder.


Please visit our eBay store for new and used educational programs, such as, Hooked on Phonics, Hooked on Math, and Master Reader. We, also, carry the largest selection of replacement parts for many educational programs.

Copyright phonics and more 2008. All rights reserved.

 

Phonics and More
46 Skyline Drive
Eagleville, PA 19403

ph: 610-650-8710